Notes On A Revolution

Value for you, value for me

Deriving value from an activity, product or service is entirely contextual. If I purchase an iPod, Apple don’t get to deliver value, they get to deliver a product for a price point they hope is compelling. I, by thinking about what the product does and how it does or does not enrich my life decide if it is valuable.

Money doesn’t have to be exchanged for value though, time is just as capable of being the currency. When we look at brand interactions, we’re looking at the time someone is asked to invest and what they get out of it. Value here can go both ways, depending on your perspective.

If you’re the consumer, you might watch a 5 minute video and derive a tremendous amount of value from the content. Nobody on the brand side is going to argue that isn’t a valuable interaction for the brand. But if the person watches the video and then goes off to do something else, there’s limited value for the brand as the message fails to spread.

Conversely, a site visitor simply choosing to “like” something on Facebook doesn’t engage on nearly as deep a level, but that interaction potentially offers a lot more awareness value for the brand as the “like” is broadcast to that person’s network.

In the same way Apple don’t get to decide if a product delivers value or not, consumers don’t get to dictate what a brand values. We’ve gotten so caught up in engagement, we’ve lost sight of simple mechanics and how they help a message to spread. Creating more value than you capture should always be the aim, but not every campaign can be a home run.

Sometimes, just a little bit of “like” goes a long, long way.

- #Facebook
- #Apple
- #Brand
- #iPod
- #Social media
2 years ago
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This is what I sound like

I had the pleasure yesterday of joining Scott Hoffman on his Cliqology podcast to talk about all the madness around Digital Strangelove, and the ideas contained in it.

We talk about the presentation itself, the response it received, and how some of the ideas contained within are going to play out over the next few years, while also looking at some things that are emerging now that weren’t obvious when I first made the deck. Wordpress is being difficult and not letting me embed the player, but Tumblr is giving me no such issues, so please go here to listen to it. I’d love to hear what you think, what you thought was on the money and even more so what you think completely missed the mark.

Regardless, I had a great time doing it, and will be rejoining Scott in the new year to do a special look at how small businesses can apply some of the thinking to what they do.

Hope you enjoy it, and thanks again to Scott for having me!

**Update**

I totally forgot to mention Digital Strangelove has been nominated for Slideshare’s Zeitgeist Awards. To vote for my presentation, all you need to do is go to the page, and click the Nominate just next to my picture. Your vote is greatly appreciated, I promise to lower taxes and serve cold beer at a reasonable price.

I feel the earth move under my feet

There’s so much talk about platforms - Facebook-this, Twitter-that, more specific but no better than loose conversations about blogging or podcasts. I overheard someone say “It’s OK, there’s a slide on Twitter in the client deck”, which stopped me in my tracks. These tools are not the kinds of things that make sense when being described; who in their right mind would want to tolerate 140-character updates among a sea of people you barely knew? It in no way describes the vibrancy of using Twitter, nor the opportunities inherent in it.

Your friend and mine Tim Beveridge has a great saying: in order to understand change, you have to be part of it (it probably isn’t his saying, but I’m not sure where he got it from, so it’s his now).

The point is the best way to explain Twitter to somebody is to take 30 seconds to sign them up, another two minutes to follow some people they might be interested in, and then sit back and let them have at it. On the (often false) assumption you have a strategic reason for using Twitter, if your client doesn’t already use it then paying it lip service is not going to get you anywhere. Only by engagingÂ do people actually understand, or as I just commented over at AVC, being heard is not enough, you must also be understood.

Starting a strategy conversation by talking about a platform is a recipe for disaster. It is like deciding what kind of house you are going to be build based whatever hammer you have handy. It needs to begin with intent. Every. Single. Time.

For those who’ve just joined us here by way of Digital Strangelove, thanks so much for stopping by. We’re going to keep talking about intent for a bit, at least until the rest of the world starts to understand the power of it.

—

Image courtesy of onkel_wart, with thanks to compfight.

On to the next one (Commented on “Gary Vaynerchuk”)

Seems everything is moving so fast right now, I’m finding it hard to take the time to write. So instead I’m trying to read more, comment, and where I can bring those comments back onto this blog. I wish Wordpress had a Disqus plug-in for their hosted sites (which is what this one is) as that would mean we could continue the larger conversation wherever we were, unfortunately they bought a Disqus competitor, so that is unlikely.

Your friend and mine Gary Vaynerchuk posted a video saying social media wasn’t the “seasoning” to the changes going on, it was the steak. I have a slightly different take on this, which I commented on. Watch the video then see below.

[viddler id=c123a603&w=437&h=288]

I feel like the “steak” is made up of so many things though, of which social is a part of.

Or to put it another way, we’ve operated under the guise of the Internet being, well, the Internet, and “social” being a part of that.

The reality is the web is *inherently* social, and given every business must have a presence online, every business is now missing something core if they don’t have a social aspect to what they do.

In the ridiculous growth that we’ve seen the web go through, I think we’ve confused maturity with expansion. We’re still figuring out exactly what this beast is, but I think we can assume bringing people together and giving them something to do is not going to go away.

So, here’s to the steak. I wonder what else it comes with? =]

Originally posted as a comment
by davidgillespie
on Gary Vaynerchuk using DISQUS.

This is an echo of something I said to Fred Wilson last November which he re-blogged here, which is itself an eho of a post I made last October. Social media is not part of the web, it is the web. The sooner we all realise that, the sooner we get onto the next thing.

And as a fan of buzzwords and technology, I always love the next thing.

This is for everyone out in the real world

There was always something about the idea of influencers I didn’t quite get, as if someone interested in being one somehow popularised the term, and it became self-evident based on that. It was easier for me to believe the audience tuning in to American Idol were environmentally pre-disposed to engaging in that type of content than it was to accept mass stupidity had somehow infected the entire known world. Mind you, that may still be the case…

Never the less, your friend and mine Katie Chatfield has a stunning piece up about this, citing research suggesting the important thing is not key influencers changing behaviour en masse but rather easily influenced people influencing each other in an interminable cycle. The main deck she references is below, but go visit her and say hi, she is a bit of a genius after all.

[slideshare id=432947&doc=duncanwattsicitizen051608-1211987312341473-9]

Let’s give them something to talk about

So while waiting for Toronto’s subway system to get its act together this morning, I caught Clay Shirky’s latest online lecture, given as part of the TED series. The title, “How Twitter, Facebook and cell phones can make history” does a lousy job of conveying the depth of information and the ideas contained within. Back in November I touched on issues around social media and the gross misunderstanding of what was important in this new revolution, making the following statement:

It is a period that will forever be known as a time where it became as easy to create content as it was to consume it. THAT is the important part of what is going on.

Now, I’m on the record as being a fan of smart people agreeing with me, and in this case, Clay’s latest talk is bang on the money.

The moment we’re living through is the largest increase in expressive capability in human history.

He says it far more eloquently than I, granted, and the rest of his talk is loaded with fantastic insights and examples of how technologies, once ubiquitous, develop interesting uses (and not the other way around). The TED Talk is below. Enjoy, then go change the world.

[ted id=575]

Best digital work this week - June 7th, 2009

Hi,

This is an ongoing series I’m doing rounding up the most interesting digital work I’ve come across in the past week. Sometimes it won’t necessarily be new, it’s amazing what can slip under the radar. If you find something you think is worth checking out, please leave me a note in the comments!

Cheers,

David

P.S. This post is best enjoyed with some Motown on in the background and a glass of wine/ice-cold beer.

——

This week has been somewhat of an odd one, I’ve been fixated on augmented reality (henceforth referred to as “AR”) and have thus been scouring the web in search of the latest and greatest while trying to concoct ways to foist it on clients. Aside from just geeking out over it though, I really think there’s an opportunity to tell some interesting stories in ways that have previously eluded marketers. Mini started off with a cute but ultimately shallow AR spot, I like what Ray Ban have done though, upping the stakes ever so slightly and making sure to use the medium to do something others can’t (THE rule of ANY advertising: what can we do here that our friends in other disciplines can’t?).

[youtube=”http://www.youtube.com/watch?v=sAHYadYNz0w”]

As has been called out in other places however, not offering the option to “BUY NOW!” is a wasted opportunity.

In the interests of pushing things forward, I also came across a mad genius Russian raising the interactivity stakes, creating an environment virtual characters could interact with and makign it accessbile from your mobile (if your mobile happens to be a Nokia N95).

[youtube=”http://www.youtube.com/watch?v=zyWVH6jkDHg”]

And I couldn’t bring this up without of course pointing you in the direction of a video I found and lost a long time ago, bless the Japanese for all they have brought us:

[youtube=”http://www.youtube.com/watch?v=3JOM6Y_88Nc”]

Experiential markteters: take this and run with it. Please.

Now, as I am a big proponent of brands getting more into the facilitation of experiences and services in more of a sponsor sort of way, I was a big fan of this new webservice, Supercook. The premise is simple: punch in the ingredients you have lying around and let Supercook display recipes that match what you already have in the pantry.

[youtube=”http://www.youtube.com/watch?v=iMAr8p6UdQY”]

Dear Heinz,

Why are you not all over this?

Hugs and kisses,

Gillespie.

Moving on, in a great example of transparency, however cultivated I’m sure it is, I had no idea the Obama White House was running its own Flickr photostream. All companies who sell people-powered service please take note: putting a human face on what you do will always, always bring your customers closer to what you do. Next thing you know there’ll be a Get Satisfaction feedback form on the official White House page.

Adding another section to platform cold war going on right now, a game called Spymaster has launched a closed beta. “What is so special about a game being in closed beta?” I hear you ask. Well, not much, except it has been built on and is to be played using Twitter. Mashable have a great round-up of it, and while this shouldn’t be all that surprising given the myriad of web services already available, it’s interetsing to see people extend Twitter’s platform into a realm of sheer entertainment.

Last but not least, I couldn’t help but share this Brazillian site encouraging people to…errm…urinate while in the shower as opposed to the toilet. I can’t say it’s a practice I’ll be indulging in, and while I risk exposing myself for the hypocrit I am by including this site even amidst the lack of meaningful interaction between the site and its visitors beyond obligatory links out to various social networks, the execution is lovely and put a smile on my face.

Really, what more can we ask than that?

The end has no end

If you haven’t seen the incredible work of Kutiman yet, make it your bid-ness to do so today. His remix of not only music but words and vision, all taken from YouTube clips is nothing short of amazing. Faris dropped some science around this the other day, delivering the following quote which sums it up (equal parts nicely and awkwardly):

It’s because media has become much easier to reproduce thanks to the radical decentralisation of the economics of cultural production [which is the phrase I’m backing as a substitute to social media - I’m not very hopeful it will catch on.]

We all know how I feel about social media. I think Faris “radical decentralisation” is more easily summed up by simply stating it is now as easy to create content as it is to consume it.

Perhaps we need to extend that to being “recreate” content?

I send a message

: Image via CrunchBase

Those who know me know getting under social media’s skin is one of my pet projects, only because the current discussions (I feel) miss the point, which I believe is the democratisation of platforms from which people have the opportunity to speak on a mass scale. More simply put, with the advent of easy blogging tools (like Wordpress which runs this site), I get to spend my time thinking about what i want to say as opposed to how the infrastructure underneath it all works.

I wondered aloud last August when and how this sort of thing might come to impact the creation of music. Along came MelodySphere which had a simple shot at creating loops collaboratively but in a browser. Nice, but awkward to use. While the newest kid on the block (my block anyway) doesn’t get us there, it takes us one step closer to the removal of publishing barriers. Posterous allows you to email text, video, music and pictures to an address and then automagivally does the rest. You don’t even need to sign-up as you can see from my simply created Posterous page. It gives you a URL (which you can alter later if you wish) and instantly publishes whatever you sent. In my case, I shot them an MP3 of a song of mine and a minute later got a reply with the URL.

I love this, seriously love the removal of yet another barrier to people raising their voices, and while the geeks out there might bemoan the approach of the madding crowds, I believe the revolutions that will lead us out of economic nonsense will be born of the work being done by folk who are trying to make it easier for ideas and thoughts to be spread, and taking down anything that might stand in their way.

Tools for the linked economy

Last week I was talking about business opportunities that exist around the aggregation and sorting of information, something Fred Wilson just wrote about:

This gets me excited. Because someone could do so much more with this idea. We have a few companies that are trying to extract meaning out of content on the web. Adaptive Blue recognizes pages about things (books, music, film, stocks, wine, people, etc). Outside.in recognizes posts and articles about places (neighborhoods, schools, parks, etc). And Zemanta recognizes concepts in blog posts and recommends content to add to your post.A VC, Nov 2008

I’m digging this notion of building a business around the curation of content right now - not that I’m looking to start one, but there are opportunities to leverage this moment with the right execution and the right brand(s).

Which of course means the race is on to see which ad agency fucks it up first.

(Incidentally, I use Zemanta in regular posts as well as having used it to re-blog the above quote from Fred. It is a fantastic service, any blogger reading this should go check it out - you’ll see the little re-blog image in the bottom-right corner of this post)